Frequently Asked Questions
1. Do you deliver products within India? Which countries do you deliver to?
No, we only deliver internationally. We ship to 115+ countries worldwide. Please contact us for specific locations.
2. How can I track my order? How long does international shipping take?
You can track your order using the tracking number sent to your email after dispatch. International shipping typically takes 4 to 15 business days, depending on your location.
3. What are the shipping costs? Do you offer expedited shipping?
Shipping costs are 15 USD for cart value below 30 USD, 10USD for cart value ranging from 31 to 49 USD, and Free shipping for Cart value above 49 USD. You can view the exact shipping cost at checkout. Yes, we do offer expedited shipping options for faster delivery.
4. Are there any customs or import duties I should be aware of?
Yes, international orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.
5. Can I return or exchange items? If the items are damaged in transit, will you replace them?
We do not offer returns or exchanges, but if items are damaged during transit or you receive an incorrect product, we will provide a full refund. Please check our Refund Policy and Contact Us with photos of the damage or incorrect item to initiate the process.
6. What is your privacy policy? How do I contact customer support?
Our Privacy Policy outlines how we handle and protect your personal information. For any assistance, contact customer support via email at support@ayurscape.com or through the contact form on our website.
7. What are Ayurscape's liabilities?
Ayurscape serves as a platform for international sellers to list their products. While we ensure quality service, Ayurscape is not responsible for the products themselves. Our role is to provide support services to both customers and sellers.
8. What payment methods do you accept? Is my payment information secure?
We accept major credit cards, debit cards, and PayPal. Your payment information is secure, protected by advanced encryption technology to ensure privacy and safety.
9. Can I update or cancel my order after it has been placed? If I cancel the order, will you refund the order price?
Orders can be updated or canceled shortly after placement. Contact us immediately if you need to make changes. If canceled before processing or shipping, a full refund will be issued.
10. Are all your products authentic? Do you offer product samples?
Yes, all products on Ayurscape are 100% authentic. We do not offer samples, but detailed product descriptions and customer reviews are available to help you make informed decisions.
11. How can I know if a product is right for me? Are your products suitable for all skin types?
We recommend reviewing the product descriptions and ingredients carefully. For personal health concerns, please consult a healthcare professional. Many of our products are suitable for various skin types; check individual product details for specific information.
12. What should I do if I have issues with my order? Or if I receive a damaged or incorrect product?
Please contact customer support immediately with details and photos of any issues. We will assist you with resolving the problem, including refunds.
13. Are your products tested on animals?
We feature brands that do not test on animals.
14. Do you offer bulk purchase discounts?
Yes, we offer bulk purchase discounts. Please contact customer support for more information about bulk orders and applicable discounts.
15. How are my products packaged? Can I request special packaging for gifts? Will the packaging include invoices or receipts?
All products are securely packaged to prevent damage during transit. Unfortunately, we do not offer special gift packaging. A digital receipt will be emailed to you on your registered account.
16. Is your packaging eco-friendly? How can I recycle your packaging materials?
We use eco-friendly materials wherever possible. Please refer to your local recycling guidelines for properly disposing of or recycling the packaging materials.
